.support-layout{grid-template-columns:minmax(240px,320px) 1fr;gap:18px;margin-top:24px;display:grid}.support-panel{background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow-soft);border-radius:18px;gap:16px;padding:18px;display:grid}.support-head{justify-content:space-between;align-items:center;gap:12px;display:flex}.support-title{font-size:16px;font-weight:700}.support-status{color:var(--muted);font-size:12px}.support-meta{gap:12px;display:grid}.support-field{color:var(--ink);gap:6px;font-size:12px;font-weight:600;display:grid}.support-field select{border:1px solid var(--border);font-size:13px;font-family:var(--font-body);background:var(--surface);color:var(--ink);border-radius:12px;padding:8px 10px}.support-field select:focus{border-color:#2f6be773;outline:none;box-shadow:0 0 0 3px #2f6be71f}.support-role{flex-wrap:wrap;gap:8px;display:flex}.support-pill{background:var(--surface);color:var(--brand-blue-dark);cursor:pointer;border:1px solid #2f6be733;border-radius:999px;padding:6px 12px;font-size:12px;font-weight:600;transition:transform .2s,border-color .2s,background .2s}.support-pill:hover{border-color:#2f6be773;transform:translateY(-1px)}.support-pill.is-active{background:var(--brand-blue);color:#fff;border-color:#0000}.support-tips{color:var(--muted);gap:8px;font-size:12px;display:grid}.support-tips p{margin:0}.support-scripts{gap:8px;display:grid}.support-label{color:var(--ink);font-size:12px;font-weight:700}.support-script-list{flex-wrap:wrap;gap:8px;display:flex}.support-script-chip{background:var(--surface);color:var(--brand-blue-dark);cursor:pointer;border:1px solid #2f6be733;border-radius:999px;padding:6px 12px;font-size:12px;font-weight:600;transition:transform .2s,border-color .2s,background .2s}.support-script-chip:hover{border-color:#2f6be773;transform:translateY(-1px)}.support-actions{flex-wrap:wrap;gap:10px;display:flex}.support-thread{background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow-soft);border-radius:18px;grid-template-rows:auto 1fr auto;min-height:520px;padding:18px;display:grid}.support-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:12px;padding-bottom:12px;display:flex}.support-thread-title{font-size:16px;font-weight:700}.support-thread-subtitle{color:var(--muted);margin-top:4px;font-size:12px}.support-body{gap:12px;padding:16px 6px;display:grid;overflow-y:auto}.support-empty{color:var(--muted);text-align:center;margin-top:24px;font-size:13px}.support-language-prompt{background:var(--surface);max-width:360px;box-shadow:var(--shadow-soft);border:1px solid #2f6be72e;border-radius:16px;padding:12px 14px}.support-language-title{color:var(--brand-blue-dark);font-size:12px;font-weight:700}.support-language-body{color:var(--muted);margin-top:6px;font-size:12px}.support-language-actions{flex-wrap:wrap;gap:8px;margin-top:10px;display:flex}.support-language-pill{color:var(--brand-blue-dark);cursor:pointer;background:#2f6be714;border:1px solid #2f6be74d;border-radius:999px;padding:6px 12px;font-size:12px;font-weight:600;transition:transform .2s,border-color .2s,background .2s}.support-language-pill:hover{border-color:#2f6be780;transform:translateY(-1px)}.support-typing{background:var(--surface);max-width:240px;box-shadow:var(--shadow-soft);color:var(--brand-blue-dark);border:1px solid #2f6be72e;border-radius:16px;align-items:center;gap:8px;padding:8px 12px;font-size:12px;display:inline-flex}.support-typing-dots{gap:4px;display:inline-flex}.support-typing-dot{background:var(--brand-blue-dark);opacity:.4;border-radius:999px;width:6px;height:6px;animation:1s infinite supportTyping}.support-typing-dot:nth-child(2){animation-delay:.2s}.support-typing-dot:nth-child(3){animation-delay:.4s}@keyframes supportTyping{0%,80%,to{opacity:.3;transform:translateY(0)}40%{opacity:1;transform:translateY(-2px)}}.support-messages{gap:12px;display:grid}.support-message{background:var(--surface-alt);border-radius:16px;max-width:75%;padding:10px 12px;font-size:13px;line-height:1.4}.support-message.is-user{background:#2f6be71f;margin-left:auto}.support-message-time{color:var(--muted);margin-top:4px;font-size:11px}.support-message-attachments{gap:4px;margin-top:8px;font-size:12px;display:grid}.support-message-attachments a{color:var(--brand-blue-dark);text-decoration:none}.support-input{border-top:1px solid var(--border);gap:10px;padding-top:12px;display:flex}.support-attach-btn{border:1px solid var(--border);background:var(--surface);cursor:pointer;color:var(--brand-blue-dark);border-radius:999px;padding:8px 12px;font-size:12px;font-weight:600;transition:transform .2s,border-color .2s,background .2s}.support-attach-btn:hover{border-color:#2f6be773;transform:translateY(-1px)}.support-input input{border:1px solid var(--border);font-size:14px;font-family:var(--font-body);background:var(--surface);color:var(--ink);border-radius:999px;flex:1;padding:10px 14px}.support-input input:focus,.support-attachments-field input:focus,.resolution-toolbar input:focus,.refunds-toolbar input:focus{border-color:#2f6be773;outline:none;box-shadow:0 0 0 3px #2f6be71f}.support-input.is-disabled{opacity:.6;pointer-events:none}.support-attachments{border-top:1px dashed var(--border);gap:10px;margin-top:12px;padding-top:12px;display:grid}.support-attachments.is-hidden{display:none}.support-attachments-label{color:var(--ink);font-size:12px;font-weight:700}.support-attachments-list{flex-wrap:wrap;gap:8px;display:flex}.support-attachments-empty{color:var(--muted);font-size:12px}.support-attachment{background:var(--surface-alt);border-radius:999px;align-items:center;gap:6px;padding:6px 10px;font-size:12px;display:inline-flex}.support-attachment button{cursor:pointer;color:var(--muted);background:0 0;border:none;font-size:12px}.support-attachments-field{color:var(--muted);align-items:center;gap:8px;font-size:12px;display:flex}.support-attachments-field input{border:1px solid var(--border);background:var(--surface);color:var(--ink);border-radius:12px;flex:1;padding:8px 10px;font-size:13px}.resolution-layout{grid-template-columns:minmax(240px,340px) 1fr;gap:18px;margin-top:24px;display:grid}.resolution-list{background:var(--surface);box-shadow:var(--shadow-soft);border-radius:18px;gap:12px;min-height:520px;padding:18px;display:grid}.resolution-head{justify-content:space-between;align-items:center;gap:12px;display:flex}.resolution-title{font-size:16px;font-weight:700}.resolution-caption{color:var(--muted);margin-top:4px;font-size:12px}.resolution-status{color:var(--muted);min-height:18px;font-size:12px}.resolution-toolbar,.refunds-toolbar{gap:10px;display:grid}.resolution-toolbar .field,.refunds-toolbar .field{margin-bottom:0}.resolution-toolbar .filter-row,.refunds-toolbar .filter-row{margin-top:0}.resolution-toolbar input,.refunds-toolbar input{border:1px solid var(--border);width:100%;font-size:14px;font-family:var(--font-body);background:var(--surface);color:var(--ink);border-radius:999px;padding:10px 14px}.resolution-items{gap:10px;margin:0;padding:0;list-style:none;display:grid;overflow-y:auto}.resolution-item{background:var(--surface-alt);cursor:pointer;border:1px solid #0000;border-radius:14px;gap:6px;padding:12px;display:grid}.resolution-item.is-active{background:var(--brand-blue-soft);border-color:#2f6be74d}.resolution-item-title{font-size:14px;font-weight:600}.resolution-item-meta{color:var(--muted);justify-content:space-between;gap:10px;font-size:12px;display:flex}.resolution-item-summary{display:block}.resolution-detail{gap:16px;display:grid}.resolution-card{background:var(--surface);box-shadow:var(--shadow-soft);border-radius:18px;padding:18px}.resolution-card.is-hidden{display:none}.resolution-card-head{justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:12px;display:flex}.resolution-card-head h3{margin:0}.resolution-card-subtitle{color:var(--muted);margin-top:4px;font-size:12px}.resolution-toggle.is-hidden{display:none}.resolution-title-row{justify-content:space-between;align-items:center;gap:12px;display:flex}.resolution-label{text-transform:uppercase;letter-spacing:.08em;color:var(--muted);font-size:11px}.resolution-value{margin-top:6px;font-weight:600}.resolution-grid{grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:14px;margin-top:16px;display:grid}.resolution-actions{flex-wrap:wrap;gap:10px;margin-top:16px;display:flex}.resolution-decision{color:var(--ink);gap:6px;font-size:13px;display:grid}.resolution-progress{grid-template-columns:repeat(auto-fit,minmax(120px,1fr));gap:8px;margin-top:16px;display:grid}.resolution-progress-step{color:var(--muted);text-align:center;background:var(--surface);border:1px solid #2f6be729;border-radius:999px;padding:6px 10px;font-size:11px;font-weight:600}.resolution-progress-step.is-active{color:var(--brand-blue-dark);background:#2f6be714;border-color:#2f6be766}.resolution-timeline{gap:10px;margin:12px 0 0;padding:0;list-style:none;display:grid}.resolution-timeline li{background:var(--surface-alt);color:var(--ink);border-radius:14px;padding:10px 12px;font-size:13px}.resolution-timeline-title{font-weight:600}.resolution-timeline-meta,.resolution-timeline-time{color:var(--muted);margin-top:4px;font-size:11px}.resolution-timeline-more{color:var(--muted);font-size:12px}.resolution-evidence{flex-wrap:wrap;gap:10px;margin-top:12px;display:flex}.resolution-evidence-preview{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;display:grid}.resolution-evidence-grid{grid-template-columns:repeat(auto-fit,minmax(90px,1fr));gap:10px;display:grid}.resolution-evidence-upload{gap:12px;margin-top:16px;display:grid}.resolution-evidence-item{cursor:pointer;position:relative;overflow:hidden}.resolution-evidence-preview .resolution-evidence-item,.resolution-evidence-grid .resolution-evidence-item{aspect-ratio:1}.resolution-evidence-item img,.resolution-evidence-line img{object-fit:cover;border:1px solid var(--border);border-radius:12px;width:72px;height:72px}.resolution-evidence-preview .resolution-evidence-item img,.resolution-evidence-grid .resolution-evidence-item img{width:100%;height:100%}.resolution-evidence-count{color:#fff;background:#0f172a73;border-radius:12px;justify-content:center;align-items:center;font-size:16px;font-weight:700;display:flex;position:absolute;inset:0}.resolution-evidence-line{gap:8px;margin-top:8px;display:flex}.resolution-evidence-empty{color:var(--muted);font-size:12px}.resolution-specialist-list{gap:10px;margin-top:12px;display:grid}.resolution-specialist-item{background:var(--surface-alt);border-radius:14px;padding:12px}.resolution-specialist-head{color:var(--muted);justify-content:space-between;gap:12px;font-size:12px;display:flex}.resolution-specialist-note{color:var(--ink);margin-top:6px;font-size:13px}.resolution-viewer{z-index:50;place-items:center;display:grid;position:fixed;inset:0}.resolution-viewer.is-hidden{display:none}.resolution-viewer-backdrop{background:#0f172a99;position:absolute;inset:0}.resolution-viewer-content{z-index:1;color:#fff;background:#0f172a;border-radius:18px;grid-template-columns:auto minmax(200px,520px) auto;align-items:center;gap:12px;max-width:90vw;padding:18px 20px 16px;display:grid;position:relative;box-shadow:0 24px 48px #0006}.resolution-viewer-image{object-fit:contain;background:#ffffff0a;border:1px solid #ffffff26;border-radius:14px;max-width:520px;max-height:420px}.resolution-viewer-close{color:#fff;cursor:pointer;background:#ffffff1f;border:none;border-radius:50%;width:30px;height:30px;font-size:18px;position:absolute;top:10px;right:10px}.resolution-viewer-nav{color:#fff;cursor:pointer;background:#ffffff1f;border:none;border-radius:50%;width:36px;height:36px;font-size:22px}.resolution-viewer-caption{text-align:center;color:#ffffffb3;grid-column:1/-1;margin-top:6px;font-size:12px}.refunds-layout{grid-template-columns:minmax(240px,340px) 1fr;gap:18px;margin-top:24px;display:grid}.refunds-list{background:var(--surface);box-shadow:var(--shadow-soft);border-radius:18px;gap:12px;min-height:520px;padding:18px;display:grid}.refunds-head{justify-content:space-between;align-items:center;gap:12px;display:flex}.refunds-title{font-size:16px;font-weight:700}.refunds-caption{color:var(--muted);margin-top:4px;font-size:12px}.refunds-status{color:var(--muted);min-height:18px;font-size:12px}.refunds-items{gap:10px;margin:0;padding:0;list-style:none;display:grid;overflow-y:auto}.refunds-item{background:var(--surface-alt);cursor:pointer;border:1px solid #0000;border-radius:14px;gap:6px;padding:12px;display:grid}.refunds-item.is-active{background:#2f6be714;border-color:#2f6be766}.refunds-item-title{font-size:14px;font-weight:600}.refunds-item-meta{color:var(--muted);justify-content:space-between;gap:8px;font-size:12px;display:flex}.refunds-detail{gap:16px;display:grid}.refunds-card{background:var(--surface);box-shadow:var(--shadow-soft);border-radius:18px;padding:18px}.refunds-card h3{margin-top:0}.refunds-title-row{justify-content:space-between;align-items:center;gap:12px;margin-bottom:12px;display:flex}.refunds-grid{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px;font-size:13px;display:grid}.refunds-pills{flex-wrap:wrap;gap:8px;margin-top:12px;display:flex}.refunds-pill{color:var(--brand-blue-dark);background:#2f6be714;border:1px solid #2f6be729;border-radius:999px;padding:6px 10px;font-size:11px;font-weight:600}.refunds-progress{flex-wrap:wrap;gap:8px;margin-top:8px;display:flex}.refunds-progress-step{color:var(--muted);background:var(--surface);border:1px solid #2f6be729;border-radius:999px;padding:6px 10px;font-size:11px;font-weight:600}.refunds-progress-step.is-active{color:var(--brand-blue-dark);background:#2f6be714;border-color:#2f6be766}.refunds-statement{color:var(--ink);background:var(--surface-alt);border-radius:12px;gap:10px;padding:12px;font-size:13px;display:grid}.refunds-label{text-transform:uppercase;letter-spacing:.08em;color:var(--muted);margin-bottom:4px;font-size:11px}.refunds-form-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px;display:grid}.refunds-actions{flex-wrap:wrap;gap:10px;margin-top:12px;display:flex}.refunds-status-line{color:var(--ink);margin-top:8px;font-size:13px;font-weight:600}.refunds-status-error{color:#b42318;margin-top:6px;font-size:12px}.refunds-review-message{color:var(--ink);background:var(--surface-alt);border-radius:12px;margin:10px 0;padding:10px 12px;font-size:13px}.refunds-review-questions{gap:12px;margin-top:12px;display:grid}.refunds-review-question{background:var(--surface-alt);border-radius:12px;padding:12px}.refunds-review-question-title{color:var(--ink);margin-bottom:8px;font-size:12px;font-weight:600}.refunds-review-options{flex-wrap:wrap;gap:8px;display:flex}.refunds-review-option{color:var(--ink);border:1px solid var(--border);background:var(--surface);border-radius:999px;padding:6px 10px;font-size:11px;font-weight:600}.refunds-review-option.is-active{color:var(--brand-blue-dark);background:#2f6be714;border-color:#2f6be766}.refunds-evidence{flex-wrap:wrap;gap:10px;display:flex}.refunds-evidence-item{text-align:center;gap:6px;display:grid}.refunds-evidence img{object-fit:cover;border:1px solid var(--border);border-radius:12px;width:88px;height:88px}.refunds-evidence-label{color:var(--muted);font-size:11px}.refunds-note{color:var(--muted);font-size:12px}@media (max-width:980px){.refunds-layout,.support-layout,.resolution-layout{grid-template-columns:1fr}.support-thread,.resolution-list{min-height:420px}}@media (max-width:720px){.support-head,.support-header{flex-direction:column;align-items:flex-start}.support-actions{flex-direction:column;align-items:stretch}.support-actions .btn{width:100%}.support-language-prompt{max-width:100%}.resolution-viewer-content{grid-template-columns:1fr;justify-items:center;gap:10px}.resolution-viewer-nav{width:34px;height:34px}.resolution-viewer-image{max-width:78vw;max-height:55vh}}