Operations Coordinator

Role summary

The Operations Coordinator supports TeamZoro's Sri Lanka operating teams by keeping important workflows organized, visible, and moving. This role helps with trackers, follow-up actions, reporting preparation, meeting outputs, and the day-to-day coordination work that supports stable execution across multiple operational functions.

This role suits someone who is highly organized, dependable, and comfortable working across different teams without losing structure. The role requires disciplined follow-through, attention to detail, and a practical mindset for turning open tasks into completed operational work.

Responsibilities

• Support operational tracking across assigned workflows, projects, or service follow-up items.
• Maintain trackers, logs, schedules, and internal coordination records with a high degree of accuracy.
• Prepare reports, summaries, and meeting follow-up notes for operations leadership or related teams.
• Coordinate cross-functional follow-up on action items involving support, onboarding, QA, trust, or other business teams.
• Help organize SOP updates, documentation libraries, and operational reference materials.
• Flag blockers, overdue actions, or missing information that affect execution quality or visibility.
• Assist with launch support, process rollouts, or ad hoc operational projects as assigned.
• Maintain professionalism and strong communication in internal coordination across departments.

Required qualifications

• Diploma or bachelor's degree in business, operations, administration, or a related discipline.
• 1+ year of experience in coordination, administration, operations support, or project support roles.
• Strong organizational ability and attention to detail.
• Comfort working with spreadsheets, trackers, documents, and routine reporting support.
• Strong written and verbal communication skills in English.
• Ability to manage multiple priorities and follow through reliably on assigned tasks.

Preferred experience

• Experience in service operations, platform businesses, back-office coordination, or administrative support in fast-moving environments.
• Exposure to SOP documentation, reporting support, or task management systems.
• Experience working with cross-functional teams and operational deadlines.
• Working knowledge of Sinhala or Tamil in addition to English.

Skills

• Operational coordination
• Task follow-through
• Reporting support
• Documentation management
• Organizational discipline
• Spreadsheet proficiency
• Cross-team communication
• Execution support

Benefits

• Monthly gross salary in LKR with structured performance review cycles.
• Paid annual leave and public holiday entitlements in line with company policy.
• Health and wellbeing support available to full-time employees.
• Direct exposure to multi-team operational execution in a growing software-led business.
• Professional development support for role-relevant training and certifications.

Equal opportunity

TeamZoro is an equal opportunity employer. We assess applicants based on capability, experience, judgment, and role alignment without discrimination based on race, ethnicity, religion, gender, sexual orientation, age, disability, marital status, or any other protected characteristic under applicable law.

Application instructions

Apply through TeamZoro Careers with an up-to-date CV. Include examples of coordination, operations support, reporting support, or administrative execution work where possible. Shortlisted candidates will be contacted for the next stage.