Help centre

How can we help?

• Orders and deliveries

  Find a purchase, check its current status and follow the next delivery or pickup step.

  Sign in with the account used for the order. Open Orders, choose the product or service entry and read its latest status. The order details keep its items, progress and available actions together. For a question about that purchase, use the conversation or help entry attached to the order.

  Open orders
• Services and bookings

  Review the job details, your appointment and the updates connected to a service request.

  Open the booking from Orders to see its current stage. Check the request details before taking an available action, and use the linked conversation for questions about the job. If a booking needs attention, describe the issue from that booking so support can follow the same history.

  Open service bookings
• Returns and refunds

  Check a delivered order’s return options or follow a request you have already made.

  Return options depend on the order and its current eligibility. Open the purchase from Orders and read the available return instructions. Describe what went wrong and include relevant information when requested. Keep any follow-up attached to that purchase; sending a request does not by itself mean a refund has been approved.

  Open refunds
• Account and sign-in

  Manage your profile, saved addresses and the preferences attached to your TeamZoro account.

  Use the same sign-in method you used when creating your account. Once signed in, open Account to review the available profile and preference options. Never share your password or a sign-in code in a support message. If you cannot access your account, explain the access problem without including those secrets.

  Open account
• Payments

  Find your payment methods and check an order when a payment outcome needs clarification.

  Read the order’s payment status before attempting another payment. A payment that is still being checked may need time to resolve. Keep the order reference available when asking for help, and never send a full card number or security code in chat. Payment methods are managed from your account’s Payments area.

  Open payments
• Problems and resolution

  Follow a case, read its timeline and provide information requested about an order or service.

  Open the resolution centre to see cases attached to your account. Read the latest update and any request for additional information. Keep photos and explanations relevant to the case. Its timeline records the available updates, while the linked conversation lets you continue the discussion without starting a separate account of the problem.

  Open resolution centre