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Lead the operating backbone for customer support, onboarding, trust and safety, dispute resolution, quality assurance, and day-to-day execution as TeamZoro scales its platform and service workflows in Sri Lanka.
Lead TeamZoro's legal, compliance, contract, and governance agenda in Sri Lanka, shaping practical frameworks that protect the company while enabling disciplined platform and operational growth.
Lead TeamZoro's marketing strategy in Sri Lanka across growth, brand, partnerships, digital acquisition, and content, building a disciplined demand engine for a modern software-enabled commerce platform.
Lead TeamZoro's customer support operation in Sri Lanka, owning service performance, escalation discipline, team leadership, and continuous improvement across voice, chat, email, and platform-based support workflows.
Lead onboarding operations for merchants and providers in Sri Lanka, ensuring activation readiness, documentation quality, KYC coordination, and disciplined rollout of supply-side relationships on the TeamZoro platform.
Lead trust and safety operations for TeamZoro in Sri Lanka, covering policy enforcement, incident handling, fraud and abuse review, user protection workflows, and operational controls that protect platform integrity.
Lead dispute resolution operations for customer, merchant, provider, and platform cases in Sri Lanka, ensuring fair, timely, well-documented outcomes that protect service quality and commercial integrity.
Supervise quality assurance routines across support and operational workflows, monitoring interaction quality, process adherence, and coaching actions that improve consistency across TeamZoro's service teams in Sri Lanka.
Support TeamZoro customers across chat, email, phone, and platform workflows, resolving issues with speed, clarity, and service discipline as the company scales in Sri Lanka.
Review and support dispute cases across TeamZoro's customer, merchant, provider, and platform workflows in Sri Lanka, maintaining fair case handling, clear documentation, and timely resolution support.
Support quality assurance review workflows across TeamZoro's customer and operational teams in Sri Lanka, helping maintain scorecard discipline, review accuracy, and actionable feedback records.