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Support quality assurance review workflows across TeamZoro's customer and operational teams in Sri Lanka, helping maintain scorecard discipline, review accuracy, and actionable feedback records.
Coordinate operational tasks, reporting support, follow-up actions, and cross-team execution needs that help keep TeamZoro's Sri Lanka service environment organized and reliable.
Review and support dispute cases across TeamZoro's customer, merchant, provider, and platform workflows in Sri Lanka, maintaining fair case handling, clear documentation, and timely resolution support.
Review KYC and verification requirements across TeamZoro onboarding workflows in Sri Lanka, ensuring documentation quality, identity checks, and clear escalation of incomplete or high-risk submissions.
Support merchant and provider activation for TeamZoro in Sri Lanka by coordinating onboarding tasks, documentation, readiness checks, and partner communication with accuracy and speed.
Handle inbound and outbound customer calls for TeamZoro in Sri Lanka, supporting service requests, issue clarification, follow-up communication, and accurate case handling across voice-based operations.
Support TeamZoro customers across chat, email, phone, and platform workflows, resolving issues with speed, clarity, and service discipline as the company scales in Sri Lanka.
Supervise TeamZoro's frontline call center operation in Sri Lanka, coordinating schedules, queue performance, escalation handling, and team discipline across daily inbound and outbound service volumes.
Supervise quality assurance routines across support and operational workflows, monitoring interaction quality, process adherence, and coaching actions that improve consistency across TeamZoro's service teams in Sri Lanka.
Lead dispute resolution operations for customer, merchant, provider, and platform cases in Sri Lanka, ensuring fair, timely, well-documented outcomes that protect service quality and commercial integrity.
Lead trust and safety operations for TeamZoro in Sri Lanka, covering policy enforcement, incident handling, fraud and abuse review, user protection workflows, and operational controls that protect platform integrity.
Lead onboarding operations for merchants and providers in Sri Lanka, ensuring activation readiness, documentation quality, KYC coordination, and disciplined rollout of supply-side relationships on the TeamZoro platform.
Lead TeamZoro's customer support operation in Sri Lanka, owning service performance, escalation discipline, team leadership, and continuous improvement across voice, chat, email, and platform-based support workflows.
Lead the operating backbone for customer support, onboarding, trust and safety, dispute resolution, quality assurance, and day-to-day execution as TeamZoro scales its platform and service workflows in Sri Lanka.