කණ්ඩායම, වැඩ කරන ආකාරය, රට හෝ කලාපය, පළපුරුදු මට්ටම සහ මූලපද අනුව පෙරහන් කරන්න. ඉදිරියට යාමට පෙර විෂය පථය, වැටුප් පසුබිම සහ නිවැරදි ඉදිරිපත් කිරීමේ මාර්ගය තහවුරු කිරීමට තනතුරු විස්තරය පළමුව විවෘත කරන්න.
කණ්ඩායම, වැඩ කරන ආකාරය, කලාපය සහ පළපුරුදු මට්ටම අනුව සීමා කිරීමට පෙරහන් පුවරුව භාවිතා කරන්න.
අද ඔබේ පසුබිමට පැහැදිලිව ගැළපෙන විවෘත තනතුරක් නොමැති නම් ව්‍යුහගත අනාගත අවස්ථා මාර්ගය භාවිතා කරන්න. අදාළ නොවන අයදුම්පතකට බල නොකර එය ඔබේ පැතිකඩ බඳවාගැනීමේ පද්ධතියේ තබයි.
අනාගත අවස්ථා සඳහා එක්වන්නඉදිරියට යාමට පෙර විෂය පථය, කණ්ඩායම් පසුබිම, වැටුප් සහ නිවැරදි ඉදිරිපත් කිරීමේ මාර්ගය සමාලෝචනය කිරීමට පළමුව තනතුරු විස්තරය විවෘත කරන්න.
Lead the operating backbone for customer support, onboarding, trust and safety, dispute resolution, quality assurance, and day-to-day execution as TeamZoro scales its platform and service workflows in Sri Lanka.
Lead TeamZoro's customer support operation in Sri Lanka, owning service performance, escalation discipline, team leadership, and continuous improvement across voice, chat, email, and platform-based support workflows.
Lead onboarding operations for merchants and providers in Sri Lanka, ensuring activation readiness, documentation quality, KYC coordination, and disciplined rollout of supply-side relationships on the TeamZoro platform.
Lead trust and safety operations for TeamZoro in Sri Lanka, covering policy enforcement, incident handling, fraud and abuse review, user protection workflows, and operational controls that protect platform integrity.
Lead dispute resolution operations for customer, merchant, provider, and platform cases in Sri Lanka, ensuring fair, timely, well-documented outcomes that protect service quality and commercial integrity.
Supervise quality assurance routines across support and operational workflows, monitoring interaction quality, process adherence, and coaching actions that improve consistency across TeamZoro's service teams in Sri Lanka.
Supervise TeamZoro's frontline call center operation in Sri Lanka, coordinating schedules, queue performance, escalation handling, and team discipline across daily inbound and outbound service volumes.
Support TeamZoro customers across chat, email, phone, and platform workflows, resolving issues with speed, clarity, and service discipline as the company scales in Sri Lanka.
Handle inbound and outbound customer calls for TeamZoro in Sri Lanka, supporting service requests, issue clarification, follow-up communication, and accurate case handling across voice-based operations.
Support merchant and provider activation for TeamZoro in Sri Lanka by coordinating onboarding tasks, documentation, readiness checks, and partner communication with accuracy and speed.
Review KYC and verification requirements across TeamZoro onboarding workflows in Sri Lanka, ensuring documentation quality, identity checks, and clear escalation of incomplete or high-risk submissions.
Review and support dispute cases across TeamZoro's customer, merchant, provider, and platform workflows in Sri Lanka, maintaining fair case handling, clear documentation, and timely resolution support.
Coordinate operational tasks, reporting support, follow-up actions, and cross-team execution needs that help keep TeamZoro's Sri Lanka service environment organized and reliable.
Support quality assurance review workflows across TeamZoro's customer and operational teams in Sri Lanka, helping maintain scorecard discipline, review accuracy, and actionable feedback records.